shipping, returns & REFUND

shipping policy

 

Chosen Star Beauty Content ships your order upon receiving successful verification of your payment information. All orders are typically shipped within 1-2 business day(s). Orders placed on weekends or holidays are typically shipped out the next business day.

 

Change Information: Should you decide to change your order information or payment method, please contact us, a representative will be happy to assist you

​

International Orders: We regret to inform you that due to the global COVID-19 pandemic we have suspended all international orders until further notice. We hope to resume normalcy soon and will continue to keep all of our customers worldwide updated on our progress.

​

return, exchange & REFUND Policy

​

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To return your product, you should mail your product to: Chosen Star Beauty Content.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

​

We only replace items if they are defective or damaged.

​

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at chosenstarbeautycontent@gmail.com.

​